Technical Support NQF Level 4

FETC: Information Technology: Technical Support NQF Level 4

The Further Education and Training Certificate in Information Technology: Technical Support NQF Level 4 is a qualification designed to provide learners with the necessary knowledge and skills to provide technical support in an information technology (IT) environment. The qualification is recognized by the South African Qualifications Authority (SAQA) and is offered by accredited training providers.

The course covers a range of topics, including:

• IT support services and processes
• IT hardware and software
• IT networking and telecommunications
• IT security and disaster recovery
• IT project management
• IT service management

The qualification is aimed at individuals who are interested in pursuing a career in the IT industry, specifically in roles related to technical support. It is also suitable for those who are already working in the industry but wish to enhance their skills and knowledge.

To enroll in the Further Education and Training Certificate in Information Technology: Technical Support NQF Level 4, learners must have a Grade 12 or equivalent qualification, with mathematics and computer literacy as subjects. The course typically takes 12-18 months to complete, depending on the training provider and the learner’s individual pace. Upon successful completion of the course, learners will be awarded a certificate that is recognized nationally. Graduates of this program can work in a variety of settings that require IT technical support skills, such as IT companies, call centers, and customer service centers. They may also go on to further their studies in IT or related fields.