Room Attendant NQF Level 02

Room Attendant NQF Level 02

The accredited Skills Programme, Room Attendant, at an NQF level 2, is an entry level programme for room attendants and housekeepers working in different types of accommodation establishments. There is a strong focus on customer service and maintaining guest comfort and satisfaction. It covers hygiene, cleanliness and maintaining a safe working environment, an establishment’s layout, services and facilities, maintaining personal appearance, cleaning and deep cleaning floors and soft floor surfaces, cleaning toilets and bathrooms and preparing beds and handling linen.

The skills programme is aimed at room attendants who service guest accommodation in the hospitality and tourism sector. It is suitable for any individual who performs housekeeping functions such as bed making, cleaning rooms, sanitising and replacing linen