Food Service Assistant NQF Level 02

Food Service Assistant NQF Level 02

The purpose of the Qualification is to provide learners with underpinning knowledge and practical skills to work in the hospitality industry.

Learners who achieve this Qualification are able to:

• Ensure appropriate security procedures are adopted.
• Ensure appropriate procedures are adopted to ensure hygiene at work.
• Present self in a positive and confident manner at all times.
• Communicate effectively and professionally with customers and colleagues.
• Use telecommunication equipment effectively.
• Anticipate, confirm and satisfy customer needs effectively.
• Ensure excellent customer service is provided at all times.
• Display product knowledge in relation to menu types, cultural and religious needs, characteristics of dishes, menu.
• Terminology and legal aspects related to the service of food and beverage.
• Carry out a range of billing and checking procedures.
• Carry out all general pre-service procedures.
• Provide all full table service.
• Provide a silver service.
• Provide a counter service.
• Provide a carvery or buffet service.
• Provide other styles of table service.
• Provide a table drinks service.